Last updated: December 16, 2025
1) Returns Window
We accept returns within
30 days of delivery, unless otherwise stated on the product page.
2) Return Eligibility
To be eligible for a return:
Item must be unused, in original packaging, and in the same condition received.
Proof of purchase (order number/receipt) is required.
3) Non-Returnable Items
We do not accept returns for:
Gift cards
Final sale / clearance items (if marked)
Items damaged due to misuse, normal wear, or accidents
Hygiene-sensitive items (if applicable) once opened
4) Damaged, Defective, or Wrong Item
If your item arrives
damaged, defective, or incorrect, contact us within
7 days of delivery with:
Order number
Photos/videos showing the issue
If approved, we will offer
replacement or refund (our choice depending on stock and situation).
5) Refunds (If Approved)
Refunds are issued to the original payment method.
Processing time:
5–10 business days after we receive and inspect the return (or after approval for damage claims).
6) Return Shipping Costs
If the return is due to our error (wrong/defective/damaged item), we cover return shipping or provide a prepaid label (where available).
If the return is due to change of mind, the customer is responsible for return shipping and any fees.
7) Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank/credit card account again
Contact your payment provider
Email us at
[email protected]
9) Chargebacks
Please contact us first so we can help resolve issues quickly. Fraudulent or abusive chargebacks may lead to account/order restrictions.
10) Contact
Email:Â
[email protected]
Return address : 690 Haynes Road, Adelaide River, NT 0846
